Right of withdrawal

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us ([FIRMENNAME GmbH], [Straße Hausnummer], [PLZ] [Ort], Deutschland; telephone: [+49 000 0000000]; e-mail: [kontakt@bloomda.de]) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, but it is not mandatory.

You can also exercise your right of withdrawal online at [https://www.bloomda.de]/widerruf. If you use this online function, we will promptly send you, on a durable medium (e.g. by e-mail), an acknowledgement of receipt containing the content of your withdrawal declaration and the date and time it was received.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us ([FIRMENNAME GmbH], [Straße Hausnummer], [PLZ] [Ort], Deutschland) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Notes on exceptions to the right of withdrawal

Under § 312g (2) of the German Civil Code (BGB), there is, among other things, no right of withdrawal for contracts for the supply of

• goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs (no. 1),
• goods that are liable to deteriorate rapidly or whose expiry date would be quickly exceeded (no. 2),
• sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was broken after delivery (no. 3),
• goods that, after delivery, have been inseparably mixed with other items due to their nature (no. 4).

For cosmetic products, the exception in no. 3 may apply where a product was sealed on delivery (by a seal or original closure), cannot be returned after opening for hygiene or health reasons, and the seal was removed after delivery. Whether this applies depends on the product and the type of seal; mere outer packaging is generally not enough. Where we rely on the exclusion of the right of withdrawal for a product, we will expressly tell you so [on the product page and before you place your order].

Regardless of this, you may return products that you tried briefly in order to check them, in the exercise of your right of withdrawal. For any diminished value resulting from use beyond that, you must pay compensation as set out in “Consequences of withdrawal” above.

There is also no right of withdrawal if you do not conclude the contract as a consumer (§ 13 BGB), i.e. for predominantly commercial or self-employed professional purposes.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To:

• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.

You can also declare your withdrawal conveniently online: use the “Withdraw from contract” function at Withdraw online. We also send you the text of these instructions and the form with your order confirmation.